Terms & Conditions

Terms and Conditions

1) GENERAL PROVISIONS

By placing a binding order, the buyer confirms that he accepts the Terms and Conditions for the delivery of goods announced by the seller. The relationship between the buyer and the seller is governed by these terms and conditions, which are also binding for both parties.

2) ORDERING GOODS AND SERVICES

We offer you the opportunity to purchase directly from your home, where you can shop non-stop. You can order simply and conveniently using the shopping cart, by phone, by e-mail, or in writing to our address.

The subject of the contract is only the goods specified in the purchase contract - order. Dimensions, weight, performance, capacity and other data specified on our website, in catalogs, brochures and other printed materials are non-binding data and based on manufacturers' data. In the event of discrepancies, we will of course contact you.

We undertake to deliver to our customers only goods in perfect condition and in accordance with the specifications or properties usual for the given type of goods, complying with the given standards, regulations and orders valid in the Czech Republic and at the same time properly equipped with Czech operating instructions, warranty certificates and lists of post-warranty service centers if this is usual for the given type of goods.

The condition for the validity of our electronic order is the completion of all required data and requirements specified in the order form. The order is also a draft of a purchase contract, where the purchase contract itself is subsequently created by the delivery of the goods. The conclusion of the purchase contract requires formal confirmation of the order by the seller. In individual, especially more expensive cases, the seller reserves the right to form a contract by confirming the order, preferably in person or by telephone, and by paying a financial deposit to the buyer.

If, during the time the goods were ordered, there was a significant change in the foreign exchange rate or a change in the price or the supplied assortment by the supplier, our company has the right to modify the order after agreement with the buyer or to unilaterally withdraw from it with immediate effect. We reserve the same right even if the manufacturer stops supplying the ordered product or launches a new version of the product or significantly changes the price of the product.

3) ORDER CONFIRMATION

The order is accepted within 24 hours, we will send you an order confirmation by e-mail, you will also be informed about the shipment by e-mail. In case of any ambiguities, we will of course contact you.

4) ORDER CANCELLATION

You can cancel any order within 24 hours by phone or e-mail without giving a reason. Just provide your name, e-mail and a description of the ordered goods or service. 

5) PACKAGING AND POSTAGE

We will send you the ordered goods by mail as cash on delivery. If you are on our delivery route, you will be informed about the delivery by phone or email. It is also possible to choose another method of transport, according to the specifications of the individual order. The price of postage may also vary depending on the weight of the ordered goods.

 

6) PAYMENT TERMS

a) By bank transfer.

b) By card online.

c) By cash on delivery.

d) In cash upon personal collection.

e) By advance invoice.

 

7) DELIVERY TIME

The delivery time is from 3-21 days, unless otherwise stated. In the event that some goods are not in stock, we will contact you immediately.

8) EXCHANGE OF GOODS

If necessary, we will exchange unused and undamaged goods for another type. The goods just need to be sent by registered mail (not cash on delivery) to our address. The costs associated with the exchange are borne in full by the buyer.

9) COMPLAINTS

We will handle any complaints to your satisfaction by individual agreement with you and in accordance with the applicable legal system. The buyer is obliged to inspect the goods after receiving them in order to detect any defects and damage. The buyer is obliged to report any defects to our company immediately. We are not liable for defects caused by the carrier.

All goods are subject to a statutory period of 24 months, unless otherwise stated. The warranty only applies to manufacturing defects.

 

The warranty does not apply to: 

a) defects caused by normal use

b) improper use of the product

c) improper storage

 

Complaint procedure:

1) inform us of the complaint by phone, e-mail, or in writing

2) send the goods as a registered package (not cash on delivery) to our address

3) indicate the reason for the complaint and your address in the shipment

4) proof of purchase of the goods complained about in our store

 

We will handle your complaint as quickly as possible, no later than 30 days from its origin, i.e. the receipt of the goods by our company. In the case of longer complaints such as laptops, we will immediately inform you of the status of the complaint.

 

10) WITHDRAWAL FROM THE PURCHASE CONTRACT

1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from, among other things, a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, a purchase contract for the supply of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons, and a purchase contract for the supply of a sound or video recording or a computer program if their original packaging has been damaged.
2. Unless the case referred to in Art. 10.1 or another case where it is not possible to withdraw from the purchase contract, the buyer who meets the legal definition of a consumer (i.e. a natural person who is not a businessman and a natural person who is a businessman who does not purchase for his business activity) and in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code has the right to withdraw from the purchase contract within 14 (fourteen) days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. The buyer can send the withdrawal from the purchase contract, among other things, to the address of the seller's business premises or to the seller's e-mail address flash@flash-sfx.cz

The buyer who is not a consumer is entitled to withdraw from the purchase contract only under the conditions of the law, in particular the provisions of Section 2169 of the Civil Code.

3. In the event of withdrawal from the purchase contract pursuant to Article 10.2 of the Terms and Conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with returning the goods to the seller, even in the event that the goods cannot be returned by normal postal service due to their nature.
4. In the event of withdrawal from the contract pursuant to Article 10.2 of the Terms and Conditions, the seller shall return the funds received from the buyer within five (5) days of withdrawal from the purchase contract to the buyer, in the same manner in which the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer upon return of the goods by the buyer or in another manner, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the entrepreneur.
5. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for the refund of the purchase price.
6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account specified by the buyer.
7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.
8. Withdrawal from the contract is possible only under conditions individually agreed in the contract or on the basis of the law.

If a party breaches the contract in a material way, the other party may withdraw from the contract without undue delay. A material breach of obligation is one that the party breaching the contract knew or should have known at the time of conclusion of the contract that the other party would not have concluded the contract if it had foreseen such breach. A party may also withdraw from the contract without undue delay after it is clear from the other party's conduct that it will breach the contract in a material way and if it fails to provide adequate security upon request by the entitled party.

9. The Buyer may withdraw from the contract as a result of exercising the right to defective performance under the conditions pursuant to Section 2106 and Section 2107 of the Civil Code.

The Buyer acknowledges that, with regard to the circumstances of concluding the contract, the provisions of the Consumer Protection Act do not apply to him and he cannot exercise the right to withdraw from the contract pursuant to Section 1829 et seq. of the Civil Code.

10. The Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer.

The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another manner, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the entrepreneur.

11. The buyer acknowledges that if the goods returned by the buyer are damaged, worn out or partially consumed, the seller shall be entitled to compensation for the damage incurred by the buyer. The seller shall be entitled to unilaterally offset the claim for compensation for the damage incurred against the buyer's claim for a refund of the purchase price.

12. Until the goods are taken over by the buyer, the seller shall be entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.